How can I change my regular cleaning appointments?
You can request changes to the appointment date, time, frequency, duration or cleaning priorities through your Fantastic Account or the available customer support channel. Check your booking terms before making a change, as notice periods and available time slots may apply.
Can I try the service before committing to recurring visits?
There is no minimum term, so you can assess the service after the first appointment and then request changes to the duration, frequency, priorities or cleaner. Any cancellation or rescheduling requirements will be shown in your booking terms.
What happens if my regular cleaner is unavailable?
Where possible, a suitable replacement can be offered for the scheduled visit and your saved notes and priorities can be shared with them. Depending on availability, you may also be able to reschedule or skip the appointment until your usual cleaner returns.
Do I need to provide cleaning products and equipment?
The regular cleaner normally uses the vacuum, mop, bucket, cloths and products available at your property. If you need cleaning detergents supplied, check the available option and any additional fee when booking.
What appointment times are available?
Appointment times depend on your Wellington postcode, preferred frequency and the schedules of local cleaning professionals. Enter your details online to check the current weekday and weekend options available for your address.
How much does regular cleaning cost in Wellington?
The price depends on the duration and frequency of the visits, your postcode, and any requested products or additional tasks. Use the booking form with your current details to check the available price rather than relying on an old hourly rate.
Is there a minimum term for regular cleaning?
No minimum term is required. You can continue for as long as the recurring service suits your household, subject to the cancellation and notice conditions stated in your booking.
Do I have to be home during every visit?
Not necessarily. You can discuss an appropriate access arrangement before the appointment, such as meeting the cleaner, using a key safe or following your building's access process. Never leave access details in a public booking note.
Will I have the same regular cleaner every time?
Where scheduling allows, the same cleaner can attend recurring appointments at the agreed day and time. If they are unavailable, a replacement may be offered, or you may choose to reschedule or skip the visit.
Do I need to arrange parking?
Let the team know about restricted access, paid parking or permit-only streets when booking. Whether parking is required depends on how the assigned professional travels and whether equipment or supplied products need to be brought to the property.
Which areas does regular cleaning cover?
Appointments may be available across Wellington CBD and surrounding suburbs, with possible coverage in Lower Hutt, Upper Hutt, Porirua and Wainuiomata. Enter your postcode to confirm service availability for your address.
Can the regular cleaner clean carpets and exterior windows?
The regular cleaner can vacuum carpets and may clean reachable interior glass when these tasks are included in your priorities. Deep carpet cleaning and exterior window cleaning require specialist equipment and should be booked as separate professional services.
Can ironing be included in the appointment?
Ironing can be added to your list of priorities where available. It uses part of the booked cleaning time, so tell the team how much ironing you have when arranging the visit to help you choose a suitable duration.
What should I do if I am unhappy with the service?
Contact the customer support team as soon as possible and explain which parts of the appointment did not meet your expectations. Prompt, specific feedback helps the team review the booking details and explain the available next steps.
