How can I make changes to my regular cleaning service?
You can make changes to your regular cleaning service at any time through your Fantastic Account or the GoFantastic mobile app. You can reschedule an appointment free of charge with 48 hours notice from your Fantastic account, choosing between the available slots of your dedicated professional or else, choosing a different cleaner whose availability will suit your schedule. You can also cancel a service without a fee if done 48 hours before the service. You can also add notes, make a change to the service frequency, and change your professional.
How can I trial the regular cleaning service?
You can set up a regular visitation schedule, then make all the necessary changes based on your preferences after the very first visit. You can increase the duration, leave notes with requirements and priorities, or add cleaning detergents. You can also change your cleaner or cancel your regular service.
What happens if my regular cleaner is not available?
In that scenario, we will be glad to find a suitable replacement. The new operative will then visit at the usual days and working hours that you have previously chosen. We always make sure to communicate all your written priorities and requirements to the replacement professional in order to make sure we keep the service standard at the same high level.
Do I need to provide the cleaner with cleaning supplies?
Your weekly cleaner will use the available cleaning products, materials, and equipment at your household (including your own vacuum cleaner, mop and bucket). In case you don’t have any detergents, your cleaner can provide those for a small fee. All you have to do is add that to your booking.
What are the usual hours the regular cleaners work?
The cleaning professionals have different working hours and availability. Your appointment can start as early as 8 am or you can book a later slot in the day and with the service finishing by 9 pm. We have cleaners working on weekends and bank holidays too so we have you covered at all times.
How can I take advantage of the special rate of NZ$ 18/h?
Have you heard of the Fantastic Club? Become a member today to take advantage of the numerous perks it provides.
What is your minimum term?
We don't have one, our customers use the service for as long as they actually need it. Only 2 full days' notice (over 48hrs in advance) is required from you to terminate appointments with us permanently.
Do I have to be home to let the cleaner in every time?
There’s no need for that. You can provide your cleaning professional with a set of spare keys that they can use to let themselves in on every scheduled visit. We have a strict key security policy – our system automatically assigns a 5-digit code to tag each set of keys (your information and home are protected). A Big part of our customers prefer to install a Key Safe Lock Box and provide us with the code. Our professionals can clean and leave your keys back in the lock box at the end.
Will I get the same regular cleaner every time?
To ensure we can send your favourite professional as much as possible please stick to the initially chosen daytime/frequency of the service. In case the weekly cleaner is on holiday or cannot attend for any other reason we will be happy to offer you a replacement for the period of your cleaner's absence. Alternatively, you can skip appointments until their return.
Do I need to arrange a parking permit for my regular house cleaning?
All cleaners travel to their assigned properties via public transportation, so the only thing you’ll need to do is pick a convenient day and hour at which your sessions will take place.
Which areas does the regular cleaning cover?
We are glad to tell you that our service covers all Dunedin districts, so we can clean your property wherever you may be. We also perform services in large cities like Bristol, Guildford, Manchester, Oxford and many more. To find out if we cover your area, just enter your postcode in our online booking form.
Could I ask the cleaner to clean the carpet and outside windows?
The cleaner can hoover the carpet. If you need a professional deep carpet cleaning service, we would be more than happy to organise a separate professional service for you by a fully trained carpet cleaning technician. The regular cleaner can also clean the windows from inside to a reachable height, without the use of a ladder. Should you require any external window cleaning, you can simply book a professional window cleaning service. We will be happy to quote you separately for that.
Can my regular cleaner also do some ironing?
Yes, that is absolutely fine. All you have to do is to add ironing to your list of priorities/ requirements when booking your service. This way we can recommend the correct amount of time needed to go through everything you need to be done.
I’m not happy with the results. What now?
If you’re not happy with the cleaning services you receive, then please make sure to get back to us right away! We highly value our customers' feedback and will always assist you in any way possible.
You will receive a brief text after each appointment with us asking you to rate our service on the scale of 1 to 5. Please do share your experience. We monitor your feedback closely and take action when there is an indication that something isn't going perfectly well.
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